Owns the business roadmap for one or more segments in the Operations division. Establishes and directs the business architecture and functional framework of best practices, tools, templates, and processes tailored for the organization to effectively support Delta Dental's strategy. Drives transformation, both directly and through a team, to improve the customer experience

Supports contact for the application's end users Identifies issues that arise in their application area as well as issues that impact other application teams, and working to resolve them Guides workflow design, building and testing the system, and analyzing other technical issues associated with Epic software Identifies and implements requested changes to the system Serve

Supports contact for the application's end users Identifies issues that arise in their application area as well as issues that impact other application teams, and working to resolve them Guides workflow design, building and testing the system, and analyzing other technical issues associated with Epic software Identifies and implements requested changes to the system Serve

Manages all aspects of employee leave programs, including but not limited to FMLA, state mandated leaves, personal leaves, and company specific leave policies. Coordinates, researches and follows up with employees, department management and insurance carriers to facilitate tier 2 level issue resolution. Oversees the disability and workers' compensation claim lifecycle by

Owns the business roadmap for one or more segments in the Operations division. Establishes and directs the business architecture and functional framework of best practices, tools, templates, and processes tailored for the organization to effectively support Delta Dental's strategy. Drives transformation, both directly and through a team, to improve the customer experience

Epic Resolute Implementation Play a key role in the implementation and configuration of Epic Resolute, collaborating with stakeholders to understand billing and revenue cycle management requirements. Customize and optimize Resolute workflows to ensure accurate and efficient financial transactions. Claims and Remittance Management Oversee the Claims and Remittance processe

Epic Resolute Implementation Play a key role in the implementation and configuration of Epic Resolute, collaborating with stakeholders to understand billing and revenue cycle management requirements. Customize and optimize Resolute workflows to ensure accurate and efficient financial transactions. Claims and Remittance Management Oversee the Claims and Remittance processe

Bachelor's degree or foreign degree equivalent in Computer Science, Biotechnology, or related field and four (4) years of experience in the job offered or related role. QUALIFICATIONS Requirements elicitation methods, approaches, and tactics for Use Case development; Advanced understanding of modelling data requirements, business process and business rules; Applied experi

Drives the recruitment, evaluation, motivation, development and performance of team members Develops policies, procedures, and standards in compliance with industry best practices and optimizes operational activities to drive efficiency and achieve continuous improvement while supporting customer service agreements Monitors and oversees initiatives and deliverables includ

Drives the recruitment, evaluation, motivation, development and performance of team members Develops policies, procedures, and standards in compliance with industry best practices and optimizes operational activities to drive efficiency and achieve continuous improvement while supporting customer service agreements Monitors and oversees initiatives and deliverables includ

Drives the recruitment, evaluation, motivation, development and performance of team members Develops policies, procedures, and standards in compliance with industry best practices and optimizes operational activities to drive efficiency and achieve continuous improvement while supporting customer service agreements Monitors and oversees initiatives and deliverables includ

Monitor and track health insurance legislative activity on a wide range of topics, checking for applicability to dental and opportunities or requirements for advocacy in the company's interest. Create and execute on a plan to increase Delta Dental's presence with key stakeholders through in person legislative and regulatory visits, fundraiser attendance, dental associatio

Analyze and respond to complex telephone and written inquiries regarding eligibility, benefits, claims status, policies and procedures to office professionals, groups, covered members and brokers, providing superior customer service at all times. Expediently access reference materials to analyze and determine appropriate responses to inquiries, ensuring timely, one call r

Maintains and grows revenue base through upsells, account retention and specifically improving financial gains at renewal. Strategically and proactively manages accounts to drive the right solutions, balancing the needs of the client and with that of the business. Creates renewal strategies and rate recommendations based on financial analysis with an eye on crafting solut

Oversees department functions to ensure work is completed in a timely and accurate manner as defined in division goals. Ensures production of the accounts receivable, group reporting and producer compensation functions are complete, accurate, and that quality assurance processes are followed. Interviews, selects, evaluates, and rewards the performance of all direct report